Terms of Use
Last updated: 2 June 2026
These Terms of Use (“Terms”) govern your access to and use of the ProTexa website at protexa.co.za (the “Website”). By using the Website, you agree to these Terms. If you do not agree, please do not use the Website.
Purchases, installations, warranties, and service agreements may be subject to separate written terms provided at the time of sale or quotation.
1. About ProTexa
ProTexa supplies smart security products and related services (including locks, access control, CCTV, intercoms, alarms, and installation support) to residential, commercial, and other customers in South Africa.
Contact: 8 Van der Walt Street, Delmas, Mpumalanga 2210 · 072 246 4294
2. Website purpose
The Website provides general information about our products and allows you to request quotes or contact us. Content on the Website is for information only unless we confirm details in writing (for example in a formal quotation or invoice).
3. Acceptable use
You agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorised access to our systems or data
- Submit false, misleading, or abusive enquiries
- Interfere with the Website’s operation (including excessive automated requests)
- Copy, scrape, or republish Website content without our permission, except for personal non-commercial use
4. Quotes and enquiries
- Submitting a quote form does not create a binding contract.
- Prices, availability, specifications, and installation scope are confirmed only in our written quote or agreement.
- We may decline or cancel enquiries at our discretion (for example if we cannot service your area or product).
- Promotional text on the Website (including “from” pricing) may change without notice.
5. Product information
We aim to keep product descriptions, images, and specifications accurate, but errors may occur. Features may vary by model, firmware, or installation environment. Always confirm suitability for your property (home, shop, office, site, or other premises) before purchase.
Security products reduce risk but cannot guarantee prevention of all loss, theft, or damage. Proper installation, configuration, and ongoing use are essential.
6. Intellectual property
All Website content (text, graphics, logos, layout, and design) is owned by ProTexa or used with permission. You may not reproduce or exploit it commercially without our written consent.
7. Third-party services and links
The Website may rely on or link to third-party services (for example email delivery, address lookup, hosting, WhatsApp, or social media). Those services have their own terms and privacy practices. We are not responsible for third-party websites or tools.
8. Disclaimer
The Website is provided “as is” and “as available”. To the fullest extent permitted by South African law, we disclaim warranties that the Website will be uninterrupted, error-free, or free of harmful components.
9. Limitation of liability
To the extent permitted by law, ProTexa and its owners, employees, and agents are not liable for any indirect, incidental, or consequential loss arising from your use of the Website (including lost profits, data loss, or business interruption).
Our total liability for claims relating to the Website (excluding liability that cannot be limited by law) is limited to the amount you paid us for the specific transaction giving rise to the claim, or R1,000, whichever is greater.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
10. Privacy
Our Privacy Policy explains how we handle personal information when you use the Website or contact us. By using the Website, you acknowledge that policy.
11. Changes
We may update these Terms at any time by posting a new version on the Website with an updated date. Your continued use after changes constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the jurisdiction of South African courts, unless mandatory law provides otherwise.
13. Contact
Questions about these Terms? Contact ProTexa at 072 246 4294 or via our contact form.
These Terms are a general website agreement and are not a substitute for professional legal advice tailored to your business.